The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Create records in the ILMS
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Develop an understanding of the basic functions of an ILMS, including the interrelation of different modules Completed |
Evidence:
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Register new borrowers on to the automated circulation system according to organisational and system guidelines Completed |
Evidence:
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Process an acquisition by creating a record in the acquisition module Completed |
Evidence:
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Generate an interlibrary loan request by creating a request through the ILMS Completed |
Evidence:
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Provide customer support in relation to circulation and lending
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Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems Completed |
Evidence:
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Process loan and return transactions according to organisational policies and procedures, including security procedures Completed |
Evidence:
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Follow safe work practices when performing circulation and lending services Completed |
Evidence:
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Manage competing demands for services according to customer service standards Completed |
Evidence:
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Resolve customer enquiries and complaints within scope of own job role. Completed |
Evidence:
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Refer complex customer queries and complaints to relevant personnel Completed |
Evidence:
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Provide information on the range of services which may incur costs, including pre-paid services Completed |
Evidence:
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Process financial transactions Completed |
Evidence:
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Use online catalogues to assist customers
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Use basic search features of online catalogues to provide current and accurate information to customers Completed |
Evidence:
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Use online catalogues to assist customers in locating information resources in library collections Completed |
Evidence:
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Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers Completed |
Evidence:
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Maintain knowledge of ILMS trends and emerging technologies
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Source information about current industry trends and emerging technologies in relation to ILMS Completed |
Evidence:
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Provide information to colleagues in relation to add-on library automation software and hardware Completed |
Evidence:
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